End User Support

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Ci Support Site

Ci 24 no longer supported since Mar-2018.

Ci 40 no longer supported since Dec-2017.

For serial numbers beginning with a ‘D’ only


(DN****** is a Canon CiC scanner. Technical Support & spare part sales for this product are provided by Canon service.

Please contact your regional Canon Call Centre. Software/drivers for Colortrac products will not work with your MFP solution).


The Ci scanners have been out of production for over 5 years, and are now no longer supported. The Ci scanner is an older product, and will work with windows XP,

Windows 2000, Vista, Windows 7 and 8,but will not work with Windows 10 and above. Remembering that both Windows XP and 2000 have stopped being supported by Microsoft.


All information is subject to change without prior notice. Information is at the latest version of scanner.


Please note! There are NO spares available for any of these scanners. This is a no longer supported scanner.